Job Description
Join the vibrant team at Grand Harbor Hotel, Norfolk's premier waterfront destination! We're seeking enthusiastic Front Desk Agents to create memorable experiences for our guests. As the first point of contact, you'll embody our commitment to exceptional hospitality while enjoying competitive pay, comprehensive benefits, and career growth opportunities in Virginia's thriving tourism industry.
What We Offer:
- Comprehensive training program
- Health, dental, and vision insurance
- Employee discounts on hotel stays and dining
- 401(k) with company match
- Opportunities for advancement to supervisory roles
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
- Contribute to a positive team environment during peak hours
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and multitasking abilities
- Proficiency with basic computer systems
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude
- Ability to work in a fast-paced environment
- Basic knowledge of local attractions is a plus