Job Description
Are you a visionary leader ready to elevate the guest experience? Grand Horizon El Paso is seeking a dynamic and results-driven Hotel General Manager to join our immediate hire team. We are looking for a professional who thrives in a fast-paced environment and is committed to operational excellence.
As the leader of our property, you will be responsible for driving revenue, ensuring the highest standards of guest satisfaction, and managing a diverse team. If you are ready to make an immediate impact in the hospitality industry, apply today.
Responsibilities
- Operational Leadership: Oversee all daily hotel operations, ensuring seamless execution of services and adherence to brand standards.
- Financial Management: Monitor P&L statements, control labor costs, and implement strategies to maximize occupancy and revenue.
- Guest Experience: Champion a guest-first culture by personally addressing VIP inquiries and resolving complex complaints efficiently.
- Team Development: Recruit, train, and mentor staff to foster a high-performance, positive work environment.
- Compliance & Safety: Ensure strict compliance with all local, state, and federal regulations, as well as health and safety protocols.
- Marketing & Partnerships: Collaborate with the sales team to build relationships with local businesses and coordinate marketing initiatives.
Qualifications
- Experience: Minimum of 5 years of progressive experience in hospitality management, with at least 2 years in a supervisory or leadership role.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Communication: Exceptional verbal and written communication skills with the ability to present to diverse audiences.
- Technical Skills: Proficiency in property management systems (PMS) and MS Office Suite.
- Availability: Must be willing to work flexible hours, including nights, weekends, and holidays.
- License: Valid driver’s license and proof of insurance required.