Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets Midwestern charm! We're seeking a dynamic Front Desk Agent to create memorable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to luxury hospitality while managing seamless check-in/out processes. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Indianapolis' premier hospitality destination.
Responsibilities
- Deliver personalized guest interactions exceeding expectations through warm greetings and proactive problem-solving
- Efficiently manage check-in/check-out procedures using Opera property management system
- Handle guest inquiries, resolve complaints with empathy and professionalism
- Coordinate with housekeeping, maintenance, and F&B departments to ensure flawless service delivery
- Process payments accurately and maintain secure guest information confidentiality
- Upsell hotel amenities and services to maximize revenue opportunities
- Contribute to daily operations by processing reservations and managing room status
Qualifications
- Minimum 2 years front desk experience in luxury or boutique hotel environment
- Proficiency with Opera property management system and Microsoft Office Suite
- Exceptional communication and conflict resolution skills with multilingual capability preferred
- Valid Indiana driver's license and clean driving record for valet duties
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Strong attention to detail and multitasking abilities in fast-paced settings
- High school diploma or equivalent; hospitality certification preferred