Job Description
Join our award-winning team at the Grand Plaza Hotel as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences in our vibrant downtown Pittsburgh location. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within a luxury hotel environment. If you're passionate about creating memorable stays and thrive in a fast-paced setting, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and payment transactions
- Resolve guest inquiries and complaints with exceptional service standards
- Operate property management systems and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest requests
- Execute shift duties including cash handling and end-of-day reporting
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Pittsburgh attractions and local area
- High school diploma or equivalent required
- Valid driver's license preferred