Job Description
Welcome to The Grand Missouri Hotel, where we redefine luxury hospitality in the heart of Kansas City. We are currently seeking a visionary and dynamic General Manager to lead our dedicated team and ensure our guests experience unparalleled service.
In this pivotal role, you will be the face of our brand, responsible for the strategic direction and daily operations of our property. If you are a results-driven leader with a passion for creating memorable guest experiences, we want to hear from you.
Why join us?
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts on dining and accommodations.
- Opportunities for professional growth and career advancement.
Responsibilities
- Oversee all hotel operations, including front office, housekeeping, food & beverage, and maintenance to ensure high standards of quality and service.
- Manage the hotel’s financial performance by monitoring budgets, controlling expenses, and developing strategies to maximize revenue and occupancy rates.
- Lead, train, and motivate a diverse staff of hospitality professionals to foster a positive and productive work environment.
- Build and maintain strong relationships with guests, local community leaders, and industry partners to enhance the hotel’s reputation.
- Ensure full compliance with all local, state, and federal regulations, including health codes, safety protocols, and labor laws.
- Address and resolve complex guest complaints and escalations with professionalism and empathy.
- Implement marketing initiatives and promotional activities to drive bookings and enhance the hotel’s brand presence.
Qualifications
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a supervisory or leadership capacity.
- Demonstrated success in managing P&L, budgets, and driving revenue growth in a luxury or upscale environment.
- Strong leadership, communication, and interpersonal skills with the ability to influence and inspire a team.
- Proficiency in hotel management software (e.g., Oracle Opera, MS Excel) and reservation systems.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is strongly preferred.
- Certification from a recognized hospitality body (e.g., CHA, AHLEI) is a plus.
- Flexibility to work varying shifts, including weekends and holidays, as required by the hotel schedule.