Job Description
Join our award-winning luxury hotel in the heart of Philadelphia! As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service that creates memorable experiences. We offer comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for hospitality newcomers eager to grow in the industry.
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle reservations, inquiries, and special requests with professionalism
- Process payments and manage billing discrepancies
- Collaborate with housekeeping and maintenance teams to resolve guest issues
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate records of guest feedback and incidents
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Customer-focused mindset with problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Attention to detail and organizational skills
- Positive attitude and willingness to learn