Job Description
Join our award-winning luxury hotel in the heart of Philadelphia and become the face of exceptional hospitality. The Jefferson Hotel is seeking a charismatic Front Desk Agent to deliver world-class guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant cities. If you thrive in dynamic environments and have a passion for creating memorable moments, this role is your gateway to excellence.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and maximize occupancy rates
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a pristine front desk area at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- Strong attention to detail and multitasking capabilities
- Professional appearance and positive demeanor