Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel Cleveland! We're seeking charismatic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. As the first point of contact, you'll manage check-ins, handle inquiries, and ensure seamless operations while showcasing Cleveland's vibrant culture. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a downtown landmark location.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly with exceptional problem-solving skills
- Coordinate with housekeeping, maintenance, and security teams
- Maintain detailed records of guest preferences and special requests
- Process mail, packages, and valet services
- Execute emergency procedures and security protocols
- Perform nightly audits and shift-end reporting
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years hotel or customer service experience
- Strong communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash-handling accuracy
- Knowledge of Cleveland attractions and transportation
- Professional appearance and positive attitude