Job Description
Launch your hospitality career with Grand Detroit Hotel! We're seeking enthusiastic Front Desk Agents to be the welcoming face of our downtown property. No experience required – we provide comprehensive training to build your skills in guest relations, reservation systems, and concierge services. Join a team that values teamwork, growth, and creating memorable guest experiences in the heart of Detroit's vibrant tourism district.
Responsibilities
- Guest check-in/check-out procedures using hotel management software
- Manage reservations and room assignments with precision
- Handle guest inquiries via phone, email, and in-person interactions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with luggage and provide local area recommendations
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong customer service mindset and problem-solving abilities
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Punctuality and reliability with flexible availability
- Positive attitude and willingness to learn new systems