Job Description
Launch your hospitality career with us! Grand Harbor Hotel is seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences. No prior experience is required – we provide comprehensive training to help you thrive in a dynamic hotel environment. Join our team in downtown Baltimore and become part of a culture that values growth, teamwork, and guest satisfaction.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash transactions accurately
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local recommendations
- Maintain a clean and organized front desk area
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Punctual and reliable with strong work ethic
- Positive attitude and customer service mindset
- Ability to work flexible shifts including weekends/holidays
- No hospitality experience required – training provided