Job Description
Join our dynamic team at Southwest Hospitality Group as a Front Desk Agent where your dedication to exceptional guest service meets the excitement of weekly pay! We're seeking enthusiastic professionals to manage front desk operations at our premier Albuquerque location. Enjoy competitive hourly rates, flexible shift schedules including evenings/weekends, and weekly direct deposit. Perfect for career-driven individuals who thrive in fast-paced hospitality environments.
Responsibilities
- Handle guest check-in/check-out procedures with efficiency and professionalism
- Manage reservation systems and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year experience in hospitality/customer service role
- Proficiency in property management systems (e.g., Opera, RMS)
- Strong communication and conflict resolution abilities
- Flexible availability for evening/weekend/holiday shifts
- Basic cash handling and accounting knowledge
- High school diploma or equivalent required