Job Description
Join our award-winning team at Sunset Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals to create memorable guest experiences at our premier El Paso location. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy flexible schedules, competitive pay, and opportunities for advancement in a dynamic, guest-centric environment.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues with exceptional problem-solving skills
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards through consistent service excellence
- Assist with basic concierge services and local area information
Qualifications
- High school diploma or equivalent (GED)
- Exceptional customer service mindset and communication skills
- Basic computer proficiency with willingness to learn property systems
- Ability to multitask in a fast-paced environment
- Positive attitude and team-oriented approach
- No experience required – we train all successful candidates
- Must be available for flexible shifts including weekends/holidays
- Fluent in English; bilingual (English/Spanish) preferred