Job Description
Welcome to The Austin Luxe Hotel & Spa, where Southern hospitality meets modern sophistication in the heart of Texas. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. If you have a passion for creating unforgettable guest experiences and thrive in a fast-paced environment, we want to hear from you.
As a member of our hotel staff, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive compensation package, comprehensive training, and a vibrant work culture that celebrates diversity and excellence.
Why Join Us?
- Competitive hourly rate: $18 - $22
- Employee discounts on dining, spa, and rooms
- Health, dental, and vision insurance options
- Opportunities for advancement within a luxury brand
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming and professional first impression.
- Check guests in and out efficiently using the hotel property management system (PMS).
- Handle guest inquiries, requests, and complaints with empathy and problem-solving skills.
- Process payments and manage reservations accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance to ensure guest rooms meet high standards.
- Assist in administrative tasks such as filing, photocopying, and inventory management.
Qualifications
- High school diploma or equivalent; prior experience in hospitality or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel reservation software.
- Ability to work flexible hours, including weekends and holidays.
- Attention to detail and a professional appearance.
- Ability to multitask effectively in a busy environment.