Job Description
Join our award-winning team at Grand Hotel Portland, where exceptional service meets vibrant city energy! We're seeking a dynamic Front Desk Agent to be the welcoming face of our luxury property. Enjoy competitive weekly pay, comprehensive benefits, and opportunities for career growth in Portland's thriving hospitality scene. If you're passionate about creating memorable guest experiences and thrive in a fast-paced environment, this role is your gateway to success!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing with precision
- Respond to guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and handle cash transactions securely
- Utilize hotel management systems (Opera) efficiently
- Assist with valet services and local area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Valid Oregon driver's license (for valet duties)
- Basic computer literacy and cash handling experience