Job Description
Join our award-winning team at the prestigious Grand Plaza Houston as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in luxury hospitality. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in the heart of Houston's premier business district.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain a clean and organized front desk area
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends and holidays
- Valid Texas driver's license and reliable transportation
- Basic knowledge of Houston attractions and transportation
- High school diploma or equivalent required
- Spanish bilingualism strongly preferred