Job Description
Join our award-winning team at Grand Bay Hotel as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required—comprehensive training provided. Work in a vibrant downtown Oakland setting with competitive benefits and growth opportunities. If you're passionate about hospitality and ready to launch your career, apply today!
Responsibilities
- Greet and check in/out guests with professionalism and efficiency
- Manage reservations and room assignments using hotel software
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Perform daily audits and report discrepancies to management
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Customer service mindset with problem-solving aptitude
- Positive attitude and willingness to learn
- Must be authorized to work in the United States