Job Description
Join our award-winning team as an Front Desk Agent at Grand Horizon Hotel, Portland's premier hospitality destination! We're seeking energetic, guest-focused individuals to create unforgettable experiences for our international clientele. This entry-level role offers rapid career growth in luxury hospitality with comprehensive training and competitive benefits. Perfect for recent graduates or career changers passionate about service excellence!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using PMS software
- Manage room inventory and coordinate with housekeeping for seamless operations
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and maintain accurate financial documentation
- Collaborate with concierge and valet teams to enhance guest satisfaction
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- 0-2 years hospitality or customer service experience
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Portland attractions and local services
- Valid Oregon driver's license preferred