Job Description
Join our award-winning luxury hotel in the heart of Charlotte, NC, as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing hospitality markets.
Responsibilities
- Deliver outstanding guest service with personalized attention and local recommendations
- Manage reservations, check-ins/check-outs efficiently using Opera PMS
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Charlotte attractions and local services