Job Description
Join our dynamic hospitality team at the Grand Louisville Hotel and experience the convenience of daily pay! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences while enjoying financial flexibility. This is your opportunity to grow in a supportive environment where your contributions are recognized immediately. Perfect for career-driven individuals seeking stability with daily compensation.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments accurately and maintain cash drawer accountability
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Uphold brand standards through professional communication and appearance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling proficiency
- Flexible schedule availability including nights/weekends
- Valid KY driver's license (if airport shuttle required)