Job Description
Join the Grand Horizon Team
Welcome to Grand Horizon Hotel Group, where we redefine hospitality by creating unforgettable guest experiences. We are currently seeking a professional and personable **Front Desk Agent** to join our dynamic full-time team in the heart of Orlando.
As the first point of contact for our guests, you will play a pivotal role in ensuring every visitor feels welcomed, valued, and comfortable. If you thrive in a fast-paced environment and possess a genuine passion for service excellence, we invite you to apply.
Responsibilities
- Guest Relations: Provide a warm, welcoming atmosphere by greeting guests upon arrival and assisting with seamless check-in and check-out procedures.
- Operations Management: Oversee front desk operations, including answering multi-line phones, responding to emails, and coordinating with housekeeping and maintenance teams.
- Reservation Management: Update and maintain accurate guest profiles and reservation systems to ensure a personalized and efficient booking experience.
- Problem Resolution: Address guest inquiries, complaints, or special requests promptly and professionally to ensure high satisfaction and loyalty.
- Security & Compliance: Adhere strictly to hotel safety and security protocols, including key card access management and cash handling procedures.
- Lobby Maintenance: Maintain a clean, organized, and inviting front desk area and lobby environment for all visitors.
Qualifications
- Experience: Minimum of 1 year of experience in a hotel front desk, reception, or customer service role.
- Education: High school diploma or GED required; Associate’s degree in Hospitality or related field is preferred.
- Communication: Excellent verbal and written communication skills with a professional, approachable demeanor.
- Computer Proficiency: Strong skills in MS Office Suite and ability to learn property management systems (PMS) quickly.
- Availability: Must be available to work flexible shifts, including weekends, holidays, and evenings.
- Professionalism: Ability to work independently while collaborating effectively within a diverse team.