Job Description
Join Boston's Premier Hospitality Team! Grand Hotel Boston is urgently seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. As a cornerstone of our luxury property, you'll be the first point of contact for discerning travelers seeking world-class service.
We offer competitive compensation, comprehensive benefits, and career advancement opportunities within our award-winning hotel chain. If you thrive in dynamic environments and take pride in creating memorable moments, we want to meet you!
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Handle guest inquiries, requests, and complaints with exceptional professionalism
- Coordinate with housekeeping and maintenance teams for flawless room turnover
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and premium services
- Utilize yield management principles to optimize occupancy
- Maintain detailed knowledge of local attractions and transportation options
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Ability to multitask in fast-paced environments
- Strong attention to detail with financial transactions
- Flexible availability including nights, weekends, and holidays
- Boston hospitality certification preferred