Job Description
Are you a people person looking for a rewarding career in the heart of Philadelphia? We are seeking a dynamic Front Desk Agent to join our award-winning hospitality team. We value potential over experience and offer comprehensive on-the-job training to help you succeed.
As the face of our property, you will play a crucial role in creating memorable guest experiences. If you are organized, friendly, and ready to start your journey in the hospitality industry, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently using hotel management software.
- Answer incoming calls, respond to emails, and direct inquiries to the appropriate departments.
- Maintain the lobby and common areas to ensure a pristine and welcoming environment.
- Assist guests with local recommendations and resolve any complaints or issues professionally.
- Process payments, manage reservations, and update guest profiles accurately.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or hospitality experience is a plus, but not mandatory.
- Strong interpersonal and communication skills with a friendly demeanor.
- Proficient in Microsoft Office Suite and basic computer literacy.
- Ability to stand for extended periods and lift moderate amounts of weight.
- A valid driver's license is preferred.