Job Description
Join our award-winning hospitality team at the heart of Dallas! The Grand Dallas Hotel is seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury urban retreat. If you thrive in fast-paced environments and take pride in creating memorable moments, this is your opportunity to shine in the vibrant Dallas hospitality scene.
As a Front Desk Agent, you'll be the first point of contact for our discerning guests, embodying our commitment to excellence. Enjoy competitive benefits, career growth opportunities, and a dynamic work culture in one of America's most exciting cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and VIP guest requests with precision
- Resolve guest inquiries and concerns promptly while maintaining service excellence
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Basic knowledge of Dallas attractions and local services
- Flexible schedule availability including nights/weekends
- High school diploma or equivalent required