Job Description
Join our dynamic hospitality team at Grand Hotel Raleigh! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our front desk. Enjoy flexible shifts including evenings, weekends, and holidays while building a rewarding career in the heart of downtown Raleigh. We provide comprehensive paid training and career advancement opportunities for motivated team players.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through professional guest interactions
- Sell hotel amenities and local attractions to enhance guest stays
Qualifications
- High school diploma or equivalent required
- No experience necessary - we train all new hires
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency and comfort with learning new systems
- Problem-solving mindset with attention to detail
- Team-oriented attitude and customer-first approach
- Must be 18+ years old to handle alcohol service if applicable