Job Description
Are you a people person looking for a flexible opportunity in the heart of Tampa? Horizon Hospitality Solutions is currently seeking a dynamic and professional Front Desk Agent to join our growing team. We pride ourselves on providing exceptional guest experiences and offer a unique Daily Pay benefit, allowing you to access your hard-earned money on your schedule. If you thrive in a fast-paced environment and enjoy shift work with great perks, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival with a smile.
- Check guests in and out efficiently using our property management systems.
- Handle front desk operations, including answering phones, managing emails, and processing reservations.
- Resolve guest inquiries and complaints professionally to ensure 100% guest satisfaction.
- Maintain the lobby area, ensuring it is clean, organized, and inviting at all times.
- Assist with security protocols and cash handling procedures.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED is required.
- Previous experience in a front desk or customer service role is preferred but not required.
- Strong computer skills, including proficiency with MS Office and property management software.
- Excellent verbal communication and interpersonal skills.
- Ability to work various shifts, including evenings, weekends, and holidays.
- A professional appearance and a positive attitude are a must.