Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent! We're seeking enthusiastic, customer-focused individuals to deliver exceptional guest experiences in the heart of Boston. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Apply today and become part of Boston's premier hospitality destination!
Responsibilities
- Efficiently check in/out guests using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and guest requests
- Process payments and handle cash/credit transactions securely
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance departments
- Provide local attraction recommendations and transportation assistance
- Maintain organized front desk documentation and records
Qualifications
- High school diploma or equivalent required
- Strong customer service orientation with excellent communication skills
- Basic computer proficiency and ability to learn PMS systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Attention to detail and problem-solving abilities
- Must pass background check and drug screening