Job Description
Join our award-winning luxury hotel in the heart of downtown Portland! As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering exceptional service that reflects our commitment to excellence. We offer competitive compensation, comprehensive benefits, and a vibrant work culture in one of America's most livable cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest complaints promptly and escalate complex issues appropriately
- Coordinate with housekeeping, maintenance, and security departments
- Upsell hotel amenities, dining packages, and local attractions
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
Qualifications
- Minimum 2 years hotel front desk or high-end hospitality experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Oregon Food Handler's Card (or obtain within 30 days)
- Fluency in English; Spanish or Mandarin proficiency preferred
- Ability to stand for extended periods and lift up to 25 lbs