Job Description
Embark on an exciting hospitality career with Grand Hospitality Group! We're seeking charismatic Front Desk Agents to be the first point of contact for our luxury guests in downtown Houston. As a key member of our team, you'll deliver exceptional service while building valuable skills in guest relations, reservations, and hotel operations. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic environment.
Responsibilities
- Warmly welcome and register guests, ensuring seamless check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/engineering teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Flexible availability including weekends and holidays