Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant, fast-paced environment. If you thrive in customer-facing roles and have a passion for creating memorable stays, apply today to become part of our dynamic team!
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, concierge, and maintenance teams for flawless operations
- Process payments, handle cash transactions, and maintain accurate financial records
- Promote hotel amenities and services to enhance guest satisfaction and revenue
Qualifications
- Minimum 1 year front desk or customer service experience in luxury hospitality
- Proficiency with property management systems (Opera, Amadeus preferred)
- Exceptional communication skills and multilingual abilities (Spanish highly valued)
- Strong problem-solving abilities with a guest-first mindset
- Ability to multitask in high-pressure situations while maintaining composure
- Valid California driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts