Job Description
Join our dynamic team at Grand Hotel Indianapolis as a Front Desk Agent and be the heart of our guest experience! We're seeking a charismatic professional to manage our 24/7 operations with exceptional service. Enjoy a supportive environment, career growth opportunities, and the chance to work in downtown Indianapolis's vibrant hospitality scene. What we offer: Flexible shift scheduling, comprehensive training, employee discounts, and a collaborative team culture.
Responsibilities
- Efficiently check-in/check-out guests while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with exceptional problem-solving skills
- Process payments and manage cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Perform daily audits of front desk operations and financial reports
- Maintain a clean, organized, and welcoming lobby environment
- Utilize hotel management software (Opera) for all guest services
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Minimum 1 year customer service or front desk experience
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management systems (Opera, Fidelio)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Indianapolis attractions and services
- Valid Indiana driver's license (for occasional airport runs)