Job Description
Join our award-winning team at Grand Miami Hotel, where luxury meets vibrant culture. We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests. This role offers growth opportunities in hospitality management with competitive benefits including health insurance, complimentary accommodation, and career advancement programs.
Located in the heart of South Beach, our iconic property blends Art Deco elegance with modern amenities. As a Front Desk Agent, you'll contribute to our 98% guest satisfaction rating while experiencing Miami's dynamic lifestyle.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize Opera property management system efficiently
- Execute upselling strategies for premium rooms and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication skills in English (Spanish fluency preferred)
- Strong problem-solving abilities and conflict resolution skills
- Flexible schedule availability including nights, weekends, and holidays
- Professional appearance and polished interpersonal demeanor
- Miami hospitality certification or relevant degree preferred