Job Description
Join our award-winning team at Grand Plaza Hotel, where we redefine luxury hospitality in the heart of Manhattan! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service that creates unforgettable experiences. We're seeking energetic professionals with a passion for excellence to join our dynamic environment. Enjoy competitive benefits, career growth opportunities, and work in one of NYC's most iconic locations.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and VIP guest requests with precision
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in luxury/hospitality setting
- Proficiency in property management systems (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of NYC attractions and transportation