Job Description
Join our award-winning team at the Grand Orleans Hotel, where Southern hospitality meets luxury. We're seeking dynamic Front Desk Agents to create unforgettable guest experiences in the heart of New Orleans' vibrant French Quarter. This part-time role offers flexible scheduling and opportunities for career growth within our renowned hospitality brand.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage room reservations using Opera PMS system with accuracy and efficiency
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, maintain accurate cash drawer, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Uphold brand standards while maintaining a clean and organized front desk environment
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency in reservation systems (Opera PMS a plus)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of New Orleans attractions and local area
- Flexibility to work evenings, weekends, and holidays
- Valid Louisiana driver's license (if valet duties required)