Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent in vibrant Virginia Beach! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our premium oceanfront resort. This full-time shift-based role offers competitive pay, benefits, and career growth in the heart of Virginia's premier coastal destination. If you thrive in fast-paced environments and possess outstanding communication skills, apply now!
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries via phone, email, and in-person
- Process payments and manage reservations using Opera PMS
- Coordinate housekeeping and maintenance requests
- Upsell resort amenities and local attractions
- Maintain accurate guest records and documentation
- Resolve guest concerns with empathy and efficiency
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Valid Virginia driver's license
- Ability to stand for extended periods