Job Description
Join The Grand Austin Hotel, where Southern hospitality meets urban sophistication! We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to excellence while managing operations in our luxury downtown property. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations, upgrades, and special requests with precision
- Handle billing discrepancies and payment processing efficiently
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and professionally
- Maintain accurate records of guest preferences and feedback
- Support revenue management through upselling and promotional activities
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas Food Handler certification preferred
- Strong attention to detail and organizational abilities
- Knowledge of Austin attractions and local area a plus
- Positive attitude and passion for hospitality excellence