Job Description
Join our award-winning hospitality team at the heart of Oakland's vibrant downtown! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences at Grand Bay Hotel Oakland. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a luxury environment.
Responsibilities
- Deliver exceptional guest service through personalized check-in/out procedures
- Manage reservation systems and optimize room assignments
- Resolve guest inquiries with prompt, solution-oriented approaches
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate billing records
- Execute upselling strategies for premium services
- Maintain a professional, welcoming lobby atmosphere
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid CA driver's license (for vaif parking duties)
- Basic knowledge of Oakland attractions and transportation
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent required