Job Description
Join our award-winning Louisville hotel team as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in our downtown property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career advancement potential. If you thrive in fast-paced environments and possess outstanding customer service skills, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and maintenance departments for guest needs
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed records of guest interactions and incidents
- Ensure lobby area remains clean, organized, and welcoming
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic mathematical aptitude for financial transactions
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Must pass background check and drug screening