Job Description
Join the heart of Memphis hospitality at our award-winning downtown hotel! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody Southern charm while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic work environment.
Responsibilities
- Efficiently manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries and modifications using PMS systems
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Provide local recommendations and enhance guest experiences
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Memphis attractions and transportation
- Flexible schedule availability including nights/weekends