Job Description
Join the prestigious Grand Plaza Hotel in Arlington, VA, where exceptional service meets Southern hospitality! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in our luxury urban retreat. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and coordinating seamless operations. Enjoy competitive compensation, comprehensive benefits, and career growth in one of Virginia's most vibrant hospitality destinations. Apply today to become part of our award-winning team!
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera PMS system
- Handle reservations, room assignments, and VIP guest requests with precision
- Resolve guest inquiries and complaints promptly using solution-oriented approach
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services for flawless operations
- Execute upselling strategies for room upgrades and premium amenities
- Prepare daily reports and maintain occupancy/daily rate metrics
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak periods
- Valid Virginia hospitality or tourism certification preferred
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Arlington tourism attractions and transportation