Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in Albuquerque's vibrant downtown. Perfect for career starters, this role offers comprehensive training and growth opportunities within our luxury hotel chain. Enjoy competitive benefits, flexible scheduling, and a supportive work environment where your smile makes a difference.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Assist with concierge services and local recommendations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and hotel software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Albuquerque attractions
- Valid New Mexico driver's license (for occasional errands)
- Spanish fluency a strong plus