Job Description
Join our award-winning luxury hotel in downtown Sacramento and deliver exceptional hospitality experiences. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized service, and memorable stays. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, requests, and resolve issues with exceptional problem-solving skills
- Upsell hotel amenities, dining packages, and room upgrades to enhance guest experience
- Coordinate with housekeeping, maintenance, and valet teams to ensure flawless operations
- Maintain accurate guest records and financial transactions
- Execute emergency procedures and maintain security protocols
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proven expertise in Opera or similar property management systems
- Exceptional communication and conflict resolution abilities
- Valid California driver's license and clean driving record
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in Microsoft Office applications
- Fluency in English; bilingual Spanish strongly preferred