Job Description
Join our award-winning team at Grand Plaza Hotel, Sacramento's premier luxury destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-in/out processes, resolving inquiries, and coordinating with housekeeping and maintenance teams. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in California's capital.
Responsibilities
- Manage seamless guest check-in/out procedures using PMS software
- Handle reservation modifications and special requests with precision
- Resolve guest complaints with empathy and solution-oriented approaches
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance for room readiness
- Uphold brand standards through personalized guest interactions
- Train on-site staff on operational protocols and safety procedures
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Basic knowledge of Sacramento attractions and transportation
- High school diploma or equivalent; hospitality degree a plus