Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Phoenix! This part-time role is perfect for friendly, energetic individuals seeking to launch their career in luxury hospitality. No experience required – we provide comprehensive training to help you thrive. You'll be the first point of contact for our esteemed guests, creating memorable experiences through exceptional service. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in downtown Phoenix. If you're passionate about customer service and ready to grow with us, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and manage billing accurately
- Coordinate with housekeeping and maintenance teams
- Manage reservations and room assignments
- Provide local area recommendations and information
- Maintain organized front desk area and lobby appearance
- Uphold brand standards and service excellence
Qualifications
- No prior experience required – training provided
- Outstanding communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive, solution-oriented mindset
- Flexible availability including evenings/weekends
- High school diploma or equivalent