Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking friendly, energetic individuals with no prior experience to provide exceptional guest experiences during weekend shifts. Perfect for students, career changers, or anyone seeking flexible weekend work in Sacramento's vibrant downtown. Enjoy competitive pay, comprehensive training, and a supportive team environment while building valuable customer service skills.
Responsibilities
- Warmly welcome and check-in/check-out guests with professionalism and efficiency
- Manage reservations using our property management system
- Answer phones and respond to guest inquiries promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns with empathy and solution-oriented approaches
- Maintain a clean, organized front desk area
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with technology
- Professional appearance and positive attitude
- Availability for weekend shifts (Fri/Sat/Sun)
- Must pass background check and drug screening