Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during high-energy weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and are passionate about creating memorable stays for international and domestic travelers. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding hospitality portfolio.
Responsibilities
- Check in/out guests efficiently with warm professionalism and accurate record-keeping
- Manage reservation systems, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Handle guest concerns proactively, resolving issues with empathy and solution-oriented approaches
- Process payments, manage cash floats, and maintain financial transaction accuracy
- Promote hotel amenities and services to enhance guest satisfaction and revenue
- Maintain a pristine front desk area with organized supplies and updated information
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication skills with fluency in English and Spanish
- Strong problem-solving abilities and conflict resolution expertise
- Flexible availability including weekends, holidays, and overnight shifts
- Professional appearance and polished interpersonal demeanor
- Basic knowledge of Los Angeles attractions and transportation options
- Valid California driver's license preferred (for valet coordination)