Job Description
Join our award-winning luxury resort on Virginia Beach's iconic oceanfront! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. You'll be the first point of contact for our discerning clientele, ensuring seamless check-ins and personalized service. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in one of America's premier coastal destinations.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and optimize room allocations
- Resolve guest concerns with proactive problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Execute upselling opportunities for premium services
- Maintain pristine front desk appearance and organization
Qualifications
- Minimum 2 years hospitality front desk experience
- Proficiency in property management software
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking skills
- Valid Virginia hospitality certification preferred
- Fluent English; Spanish language skills a plus
- Positive attitude with genuine service orientation