Job Description
Join our award-winning team at Grand Hospitality Group in Columbus, Ohio! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. As the first point of contact, you'll manage check-ins/out, handle reservations, and resolve inquiries with professionalism. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a dynamic hospitality environment. Perfect for night owls and early birds alike!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Process reservations, payments, and maintain accurate guest records
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Handle cash transactions and maintain balanced cash drawers
- Uphold brand standards through attentive service and facility awareness
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in hospitality preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with reservation software and MS Office
- Strong attention to detail and multitasking abilities
- Valid Ohio driver's license (if required for errands)