Job Description
Join our award-winning luxury hotel in the heart of Raleigh as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/check-out processes. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in one of North Carolina's most vibrant cities. If you thrive in fast-paced environments and take pride in hospitality excellence, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel software
- Respond promptly to guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and manage cash handling procedures
- Assist with reservations and room assignments
- Maintain accurate guest records and billing information
- Uphold brand standards through exceptional customer service
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic computer literacy and data entry skills