Job Description
Join our award-winning team at Oakland Grand Hotel as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in our vibrant downtown location. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Oakland's thriving tourism scene. If you're passionate about creating memorable stays and thrive in dynamic environments, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservation inquiries, room assignments, and payment processing
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to update guest preferences and special requests
- Provide local recommendations and assist with concierge services
- Maintain accurate records of guest interactions and transactions
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in hotel property management systems (e.g., Opera, Opera Cloud)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong organizational skills with ability to multitask in fast-paced settings
- Basic knowledge of Oakland attractions and transportation options
- Valid California driver's license preferred