Job Description
Join our award-winning luxury hotel in the heart of downtown Minneapolis! We're seeking exceptional individuals to deliver world-class guest experiences at Grand Minneapolis Hotel. As a Front Desk Agent, you'll be the first point of contact for our discerning international and domestic guests, embodying our commitment to flawless hospitality. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage seamless check-in/check-out processes for 150+ daily guests
- Handle VIP requests and personalized concierge services
- Resolve guest inquiries with empathy and solution-oriented mindset
- Operate property management systems (Opera) with precision
- Collaborate with housekeeping and maintenance teams
- Upsell premium room categories and dining packages
- Maintain accurate guest folios and billing records
Qualifications
- 2+ years luxury hotel front desk experience required
- Proficiency in Opera or similar PMS software
- Exceptional communication in English (bilingual Spanish/French a plus)
- Ability to multitask during peak check-in periods
- Valid Minnesota alcohol service certification
- Proven conflict resolution skills
- Flexible availability including weekends/holidays
- Professional appearance and polished demeanor